A carregar…
A carregar…
This English text is a convenience translation. The European Portuguese version governs services offered in Portugal, subject to mandatory law.
Text last updated:
A professional uses the platform on their own account and, unless a different written agreement applies, acts as an independent service provider. These Terms do not create employment, partnership, general agency or exclusivity. Legal status depends on the reality of the relationship and mandatory law.
Activation requires registration, an onboarding assessment and administrative approval. Depending on the role, CareBridge may require proof of identity and the right to work in Portugal, a NIF, a NISS, proof of registration of professional activity with the Portuguese Tax Authority, a criminal-record certificate, qualifications, professional registration, applicable licences, insurance, references or a CV, and an IBAN.
Requirements relating to professional bodies, the Portuguese Social Security Institute (ISS), childminder registration, overseas criminal records or additional documents apply only where relevant. CareBridge may verify information with competent bodies and request originals or updated documents.
The onboarding assessment has an 80% pass mark and a maximum of three attempts unless communicated otherwise. It is a CareBridge onboarding assessment, not an accredited qualification, and does not replace legal credentials.
A professional cannot accept work before approval. Missing, expired, suspicious or inconsistent documents may prevent approval or automatically suspend the account until resolved.
Professionals must work within their competence, qualifications, insurance and legal authorisation; fulfil accepted bookings; keep appropriate records; protect confidentiality, dignity and consent; safeguard children and vulnerable adults; and report incidents, delay, risk or inability to attend.
Before accepting a booking, the professional sees the exact payment they will receive. Payment rates are set internally from the approved rate card for the role, duration, location and booking conditions, including the pilot's introductory rates. No separate platform fee is deducted from the amount shown to the professional; any lawful withholding or adjustment communicated before payment is shown separately.
Payouts are processed through the platform's payment provider after service completion and confirmation, less amounts disclosed in advance and lawfully due. CareBridge may temporarily hold funds during a dispute, fraud concern, refund, chargeback or legal requirement.
Professionals must cancel only for justified reasons and give as much notice as possible. Late cancellation, non-attendance, repeated lateness or abandonment may lead to investigation, restricted access or suspension under the published policy and the principle of proportionality.
Professionals are responsible for maintaining required insurance, declaring income, issuing applicable tax documents and meeting obligations to the Tax Authority, Social Security, professional order or another competent body. CareBridge does not provide individual tax advice.
Professionals may access only information needed for the booking and use it solely to deliver the service. They must not copy, disclose or use it for personal purposes, marketing or off-platform contact without valid consent or legal obligation.
Incidents involving safety, safeguarding, medication, accidents, data breaches or misconduct, as well as complaints, must be reported immediately through the designated channel. Professionals must cooperate with proportionate checks and preserve relevant evidence.
CareBridge may suspend a profile as a precaution where there is serious risk, expired documentation, suspected fraud, a serious complaint or legal requirement. Where law and safety permit, the professional will be told the reason and may provide information or challenge the decision.
A professional must not use information obtained through the platform to divert proposed or confirmed bookings to external payment for the purpose of avoiding the platform fee, where that restriction is included transparently, reasonably and lawfully in the approved final version.
Portuguese law applies. The parties should attempt to resolve complaints in good faith before using the competent courts, without limiting mandatory rights.